Businesses today make thousands of outbound calls every day. The purpose of an outbound call could be to drive sales, conduct market research, offer customer services, and do follow-up calls. However, businesses face multiple challenges during outbound call operations.
Agents may spend a lot of time looking for numbers they need to call. They might misdial numbers. They may be calling unproductive numbers that continuously go to voice mail.
Businesses can now leverage auto dialer technology integrated with a highly effective SIM-based call management solution, to optimize the outbound calling process and achieve a higher call connect ratio. An auto dialer reduces pressure on the outbound call teams, who can instead focus more on building conversations that fulfill business goals.
Here’s an overview of how auto-dialers in Call Center CRM is helping outbound call teams worldwide to achieve efficiency, raising business profitability.
What is an auto dialer?
An auto dialer is a technological innovation that simplifies the lives of sales, telemarketing, and customer service professionals. It helps businesses streamline their outbound call operations. This is a feature where the onus of making dialing decisions and the physical act of dialing shifts away from the calling agent. As the name suggests, an auto dialer scans contacts and automatically dials phone numbers.
These tasks consume a considerable amount of time and eat into the speaking time of agents. By introducing an auto dialer into calling operations, the agent’s focus shifts entirely to driving outcomes based on the nature of the outbound call campaign.
Which organizations use auto dialers?
Organizations in every sector leverage auto dialers for various outbound call campaigns. Sales and telemarketing teams across the BSFI, hospitality, healthcare, advertising, real estate, and travel sectors aim to turn BTC and BTC leads into customers and clients. The non-profit sector leverages it as part of outbound fund-raising efforts. The hiring and recruitment sector is looking to convert job applications into employees. Edtech leverages it to reach out to students.
Top Ways Auto Dialers Boost Efficiency
Calling solutions such as an auto dialer help reduce pressure on the calling team and focus more on conversion outcomes. For instance, a company’s sales professionals are like modern-day gladiators. They go into a call not knowing the circumstances and outcome. But being in the right frame of mind will help them convert leads into clients. Here’s a detailed look at how auto dialers help to increase calling efficiency.
Expedites calling process
Manually scanning, cross-referencing, and dialing phone numbers consumes much time. With auto dialers, the calling team skips the process of locating numbers and dialing altogether. If a call remains unanswered, the auto dialer facilitates the next call. This translates into time and effort savings.
Reduces pressure on calling agents
Outbound call teams are under tremendous pressure to meet targets. This high-stress job role is further aggravated when teams need to locate call information. The introduction of the auto dialer reduces calling fatigue, paving the way for outbound call teams to wholly focus on the content and messages of their phone calls. Reduced calling fatigue can help outbound call agents invest more energy in optimizing calling outcomes.
Advanced caller ID
Before getting into a new conversation, callers can view an overlay window on their mobile phone that displays the interaction history at a glance. The advanced called ID shows critical details needed to make the call more effective. It includes previous call information, any background details on customers, and the outcome of the last call. The information is structured in a way that equips callers with just the right amount of detail and conciseness so as not to feel overwhelmed.
Higher contact ratio
Every outbound call team is looking to increase its contact ratio. By letting technology do a lot of the work, customers, clients, and leads, companies can boost the daily number of calls. In turn, this has a domino effect on the contact ratio, which drives up return on investment. A superior SIM-based call management solution can help businesses achieve a higher contact ratio of 78%!
Easy integration with existing software
Companies may already be using a specific Customer Relationship Management (CRM) software. However, it may not be equipped with auto dialer functionality. In this case, an auto dialer can easily be integrated with the existing system to increase calling efficiency without disrupting the entire process.
As companies look to scale their outbound call operations, tech-enabled innovations such as the auto-dialer are helping to bring efficiency into the process.
This is a cost-effective Telecaller App that can be implemented with ease. It offers high data security and is highly user-friendly. Savings in terms of cost, time, and effort can be channelized toward improving the quality of outbound call conversations.
The call team can spend more time training that helps them understand consumer behavior and improve their selling techniques. Companies can also reduce labor costs by rationalizing the number of agents in their outbound call teams. By investing in auto dialer software early on, they can cultivate the best outbound call practices and derive more value from this function.